This addendum supplements the BAZAR Vendor Agreement and applies exclusively to travel agencies, tour operators, accommodation facilities and wellness/tourism service providers registered on RelaXYou (the "Agency").
The Agency declares and warrants:
Where the Agency offers package travel (combination of at least two types of travel services: transport, accommodation, vehicle rental, other services — under art. 3 Dir. 2015/2302):
Where the Agency offers individual services (accommodation, wellness treatment, excursion), the contract is formed directly between the traveler and the Agency. The Agency is responsible for the quality, conformity and safety of the service.
The Agency defines and communicates its cancellation policies before booking confirmation. LANGA displays them on the platform but is not responsible for them. For services with a specific date, the consumer's right of withdrawal is excluded under art. 16(l) of Directive 2011/83/EU.
The Agency declares it holds appropriate professional liability insurance and, for package travel, insolvency protection. The Agency is solely responsible for damages to the traveler arising from the service or package.
The Agency indemnifies and holds LANGA harmless from any claim, damage or demand by the traveler arising from: package or service non-conformity, failure to provide pre-contractual information, Agency insolvency, lack of declared authorizations/qualifications. The general Vendor Agreement clauses (V.4, V.6, V.7) also apply.
This article applies to Food Vendors who sell alcoholic beverages through eFruit (the “Alcohol Vendor”).
The Alcohol Vendor declares and warrants:
Upon registration and on subsequent request, the Alcohol Vendor must provide LANGA with:
Documentation must be uploaded to the Vendor profile document area within 30 days of account activation. Failure to provide it results in suspension of the ability to publish alcoholic products.
The Alcohol Vendor undertakes to:
The Alcohol Vendor indemnifies and holds LANGA harmless from any claim, damage, cost, penalty (including criminal penalties under art. 689 Criminal Code) arising from: sale to minors, absence or inadequacy of authorizations, violation of alcohol labeling rules, non-compliance with excise duties, irresponsible promotion of alcohol consumption. The general indemnification clauses (EA.6 and V.6) also apply.
Contact: [email protected] — Jurisdiction: Tribunale di Milano
This addendum supplements the BAZAR Vendor Agreement and applies exclusively to food product vendors registered on eFruit (the "Food Vendor").
The Food Vendor declares and warrants:
The Food Vendor must indicate for each product, in the eFruit listing:
LANGA does not verify the completeness of food information; responsibility lies entirely with the Food Vendor.
For perishable products or products requiring temperature control, the Food Vendor is responsible for:
Any damage, alteration or contamination of the product during transport is the Food Vendor's responsibility (as it arranges shipping).
The Food Vendor guarantees product traceability under art. 18 Reg. (EC) 178/2002 and can identify its suppliers and product recipients. Upon request by competent authorities or LANGA, it promptly provides traceability information.
In case of health risk or product non-conformity: the Food Vendor immediately initiates the withdrawal/recall procedure (art. 19 Reg. 178/2002), informs LANGA within 24 hours, and cooperates for platform removal and communication to affected buyers.
The Food Vendor indemnifies and holds LANGA harmless from any claim, damage, cost or penalty arising from: food non-conformity, labeling/allergen defects, hygiene violations, lack of traceability, transport contamination, withdrawn/recalled products. The general Vendor Agreement clauses (V.4, V.6, V.7) also apply.
Contact: [email protected] — Jurisdiction: Tribunale di Milano